A legal disclaimer
Dear John provides handwritten letters intended for entertainment, creativity, and emotional connection. These letters are not a substitute for professional counseling, therapy, or medical advice. If you are struggling with mental health or experiencing thoughts of self-harm, please seek immediate support from a qualified professional or call your local crisis hotline.
Privacy Policy - the basics
At Dear John, your privacy matters. This policy explains what information we collect, how we use it, and how we keep it safe. By using our website and services, you agree to the terms outlined below.
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Information We Collect
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Personal Information: When you place an order, we may collect your name, email address, billing/shipping address, and payment details.
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Communications: If you contact us or subscribe, we may keep records of that correspondence.
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Website Use: We may collect non-identifiable information such as browser type, pages visited, and time spent on our site to improve user experience.
How We Use Your Information
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To process and deliver your orders.
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To communicate with you about your letters, subscriptions, or support requests.
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To personalize your experience and improve our website.
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To send updates or promotional offers (only if you opt-in).
How We Protect Your Information
We use secure, industry-standard measures to safeguard your data. Payment information is processed through trusted third-party providers — we never store your full payment details.
Sharing of Information
We do not sell, rent, or trade your personal information. We may only share information:
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With trusted service providers (such as payment processors or shipping partners) to fulfill your order.
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If required by law, regulation, or legal process.
Cookies
Our website may use cookies to improve functionality and personalize your experience. You can adjust cookie settings in your browser at any time.
Your Choices
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You may opt out of promotional emails at any time.
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You may request access, correction, or deletion of your personal data by contacting us at [Insert Contact Email].
Anonymity
We respect your privacy and anonymity, just as we maintain our own. Any AI-generated or representative imagery used on this site reflects the style and tone of Dear John, but not identifiable personal images.
Changes to This Policy
We may update this Privacy Policy as needed. Any changes will be posted here with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, please reach out at:
📩 dearjohn.penpal@gmail.com